How can I plan my trip with you?
Fill in the form on the trip page (of your chosen trip) or write to us at info@whenincity.com. Additionally, you can also drop in your email id on our social media platforms to get a detailed itinerary. Come back to clear out all queries post reading the itinerary along with the FAQs. We would need you to share some details with us post which advance payment needs to be made to block your spot on the trip.
What destinations do you cover?
We have group trips to various international destinations covering parts of Europe (like Spain, France, Netherlands, Germany, Czech Republic, Hungary, Croatia, Italy), Scandinavia (including northern parts of Europe like Finland, Iceland & Estonia). In SouthEast Asia, we cover countries like Thailand, Vietnam, Bali, Japan and also Australia in the Pacific. We also keep on routinely adding new destinations for our trips.
What are the age restrictions?
Our group trips are limited for people between 18 to 32 years of age. Travellers need to be within the age limit on the date of the trip departure to be eligible to join. We strictly follow this age criteria, and can not make any exceptions.
We feel that a narrow age-group leads to better experiences for our travellers when they visit a destination and the whole trip experience is more fun since people are on the same wavelength. Plus, it is always great when people make friends and keep in touch later.
How many people does one group consist of?
The group size varies for every trip. We suggest you book your spot early if you are interested in a trip.
What kind of accommodation do you use?
We use either hotels or hostels depending on the format of the trip. Comfortable, clean properties that are well located (connected to the city centre or walkable) and happening. Nice social vibes and some of them even have their own bars!
I am planning to travel solo, will the trip be a good fit for me?
Our trips are composed of many solo travellers who join us for a great experience. While designing the trips, we keep your safety in mind along with the experiences that will make the trip memorable for you. Plus, our trip managers are with the group to ensure things are completely hassle-free for you!
Can I join the trip with a group of friends?
Yes, you can join our trips with a couple of friends or siblings. Please do mention at the time of booking how many people you are planning to join with.
Can I join the trip from any country?
Yes, you can join our trip from anywhere. International flights are excluded in our trips, making it easy for people from anywhere to join us. You can pick the flights that work best for you! Join us at the starting point of the trip.
Are meals included in your trips?
Generally breakfasts are included as part of our trips, however this may change as per itinerary. Refer to the ‘inclusions’ section mentioned in the detailed itinerary of the respective trip.
Vegetarian food options are available for all the meals that are a part of our itinerary. Please note that these may be as per the local cuisine. We do not offer Indian meals as part of the trip.
Do you offer transportation during the trips?
Most of our trips offer transport from one city to the other, however, this might differ as per itinerary. Please refer to the ‘inclusions’ section of the itinerary you are interested in joining for better guidance.
Are your trips safe?
We acquire details of all travellers prior to joining the trips, trusted properties are used for accommodation and a trip manager is always accompanying you on behalf of When in City to ensure a hassle free and safe trip.
Do you offer visa services?
It depends on the destination and its requirements. For Europe trips, we provide an online visa guide to you upon booking a trip with us. This visa guide will help you understand the visa application process in an easy manner and also give you some sample letters. However, we do not facilitate the visa process or guarantee visa grants. That is solely at the discretion of the Embassy.
What is included in the price of a trip?
Everything listed on the trip’s itinerary under the 'inclusions' section. Our trips usually include accommodation throughout the trip length, local transportation as per the itinerary, meals as listed, activities as listed, sightseeing and admission fees plus much more. Moreover, you also get an awesome squad of other travellers and a travel buddy from our team joins to ensure the trip is a smooth experience.
What is the payment structure?
For booking your spot on our trip, you need to pay an initial booking amount. Payment can be done via bank transfer, or using UPI payments.
The remaining payment needs to be completed as per the dates communicated on the trip joining email.
Do you offer custom trips?
No, we do not offer custom trips. Our focus is on the group trips which is our area of expertise, and we feel that a group trip with a likeminded group of people is a must-try for everyone.
What if I need to cancel my booking?
Cancellations Fees, as detailed in our respective trip itinerary, would apply. There are no extra hidden charges or fees.
We try to offer better than the basic cancellation terms, where possible.
What do I need to bring on the trip?
We send a comprehensive information document two weeks prior to the trip. The document also lists information about things to carry, best currency exchange practices, arrival details, and key things to keep in mind before your #whenincity trip.